When an order is placed with Emirates Print Hub, the client agrees to pay the full amount of all applicable charges in accordance with our payment terms and conditions. These charges may include printing, fabrication, installation, delivery, and applicable taxes such as VAT, as stated in the quotation or invoice. All prices quoted are valid only for the specified scope of work mentioned in the quotation.
Taxes and Duties
At Emirates Print Hub, VAT (Value Added Tax) is charged according to the current applicable rate in the UAE. For any cross-border orders or deliveries, all import duties, customs clearance fees, and any other private or government-imposed charges shall be the sole responsibility of the client.
Advance Payment
In most cases, full payment in advance is required before production begins. However, if a different payment arrangement has been agreed upon at the time of contract or during communication with our team, that agreed structure will apply.
We understand that some of our clients may be start-ups or small businesses, and in certain cases, we may offer a reasonable payment period. However, full payment must still be completed before delivery.
In case of any payment discrepancy or outstanding balance, Emirates Print Hub reserves the right to withhold production, delivery, or installation until full payment has been received.
Please note that any delay in payment may also result in delays in production and turnaround time, and Emirates Print Hub will not be held responsible for such delays.
Invoice and Billing
Invoices are issued electronically only, usually via email in PDF or image format. A printed invoice will only be provided if agreed in advance.
Payment Disputes
Emirates Print Hub encourages clients to contact our team directly to resolve any payment-related dispute before initiating a chargeback with their bank or payment provider.
Initiating a chargeback without first contacting us may result in:
- Cancellation of any active order
- Suspension of ongoing services
- Refusal of future business dealings
Any costs, penalties, or charges resulting from an unjustified chargeback shall be the responsibility of the client.